FAQ

GIFT WRAPPING!? ✷

All orders already come 'gift-wrapped' in funky eco-conscious packaging and usually with a couple of extra goodies thrown in there for good luck because I think even if you're buying something just for yourself, it should feel like a present when it arrives!
However, if you have any specific requests or requirements for your order just pop me an email and I'll see what I can do to accommodate! (If you're emailing me after placing your order please quote your name and order number along with any additional information I may need so I can match your request up to your order!)
 If the item is a gift, you can always purchase a card from my shop and add a note for me to hand-write a message of your choice inside!
- I do not include invoices in orders unless specifically requested - 

✷ RETURNS?! ✷

I do not accept returns on earrings due to hygiene reasons.
All items are sent securely packaged to ensure they arrive safely. In the unlikely event that your item(s) arrive damaged, please get in contact with me ASAP so I can resolve the issue with you.
Please bear in mind that all items from Hattieshake Studio are completely hand-made by myself and therefor are all one of a kind, so there may be some minor flaws, quirks and differences between products, but this is what makes each of them unique!
(Please take into account that colours may vary slightly due to monitor brightness/quality)
  Refunds will only be issued in the unlikely case of a major defect in the quality of the item or the item arriving damaged.
But if you have any questions or problems with your order, pop me an email via the contact page and I’ll be happy to help!

 

I WANT TO COLLAB WITH / STOCK HATTIESHAKE! 

Friggin awesome! Pop me an email and lets have a chat! :-)

hellohattieshake@gmail.com

 

HOW DO I LOOK AFTER MY CLAY ITEMS? 

All the clay items are finished with a durable high-shine glaze, however they should still be looked after! Simply wipe them down with a damp cloth as required.

It's important to remember that all the pieces available in Hattieshake Studio are art pieces and should be handled gently, they are not toys and therefor may not be suitable for children. (Parents, it's on you.)

 

UM, MY CLAY ITEM ISN'T IDENTICAL TO THE ONE IN THE PICTURE?! 

Every item from Hattieshake Studio is completely hand-made and so there may be slight differences between the item pictured online and the one you receive. Items may potentially have very minor flaws due to the nature of their making (I'm not a robot!) but this adds to their charm and further illustrates that each item is an entirely unique one-off (Nobody else has a piece just the same as yours!!)

If you're looking for machine perfect mass-produced pieces, you're very much in the wrong place I'm afraid!

 

WHAT PACKAGING DO YOU USE?! 

All packaging is recyclable and/or bio-degradable, even the 'plastic' bags the prints come in are actually made of potato/corn starch! They will break down naturally on their own, though the process is sped up if you are able to pop them in the compost!

Prints are all sealed in bio-degradable sleeves with a cardboard backing board and sent in a rigid book mailer (no bent prints here!)

If you receive bubble-wrap in your order, it's because it has been recycled/re-used, I encourage you to re-use it too if possible! :-)

For more info on my packaging, head on over to the blog!